Design preview by Quarred Made in Faisalabad since the early 1980s +92 41 8548517WhatsApp +92 300 0095769

Need help with your machine?

Questions about a machine, a part you need, or something that isn't working right: here is who to contact and what to tell them.

Close-up of a motor and pulley on a Seth Tufail toka machine

How can we help?

Product questions

Specs, uses and choosing a machine. Share the machine name and your question.

Parts

The toka head is sold separately. For other parts, send the machine name and a photo of the part.

Something not working

Describe what happens and send a photo or short video.

General enquiry

Anything else, including dealerships and delivery questions.

How to get help

A simple way to get a faster answer. This is our guidance, not an official company process.

  1. Identify your machine

    Name or model from the invoice or label.

  2. Describe what you need

    A part, a question, or what the machine is doing.

  3. Add photos or video

    A picture often explains more than words.

  4. Contact Seth Tufail

    WhatsApp, phone or email.

What information should I provide?

Helpful to include. The company hasn't published a list of required details.

  • Machine name or model
  • When and where you bought it, if you know
  • A clear description of the problem or question
  • Photos of the machine and its label
  • A short video if the machine makes a noise or won't run properly
  • Your city

Warranty

Only what is published.

Deep-Well Pump ST-II and Deep-Well Pump SP-2: listed with a 1-year replacement warranty.

Warranty terms for other Seth Tufail machines are not published online. Ask the team before you buy.

Support by machine

All machinery

Need maintenance information?

Official maintenance and troubleshooting guides are not published online. For care instructions for your specific machine, contact the team with the machine name. They can tell you what to check and how often.

Ask about maintenance

Safety

Always follow the operating and safety instructions provided with your machine. Keep guards and covers in place; Seth Tufail threshers are listed with safety covers over pulleys, flywheel and V-belts for this reason. Switch off and disconnect power before touching moving parts. If you're unsure about operating or servicing equipment, contact the manufacturer or a qualified professional.

Support questions

How can I contact Seth Tufail for machine support?

Call +92 41 8548517 or +92 300 0095769, send a WhatsApp message to +92 300 0095769, or email info@sethtufail.com. Include your machine name, a short description and a photo.

What information should I provide when asking for help?

Helpful details include the machine name or model, roughly when and where you bought it, what the problem is, and photos or a short video. The company has not published a list of required details, so share what you have.

Can I send photos or videos of a machine problem?

Yes. WhatsApp is the easiest way to send photos, videos and voice notes to the team on +92 300 0095769.

Does Seth Tufail provide spare parts?

The Seth Tufail Toka Head is listed as a separate product. For other parts, contact the team with your machine details and a photo of the part to ask what is available.

Does Seth Tufail give a warranty?

The Deep-Well Pump ST-II and SP-2 are listed with a 1-year replacement warranty. Warranty terms for other machines are not published, so ask the team for the latest information.

Does Seth Tufail provide repair services?

Repair service details are not published. Contact Seth Tufail directly for the latest information about repairs for your machine.

How can I identify my machine?

Use the product name from your invoice or the label on the machine. You can also send a photo of the machine and its label on WhatsApp, and the team can identify it.

Where can I find information about Seth Tufail machinery?

The products page lists every machine with its key specifications. The toka machine page has full specifications.

صحیح مشین، صحیح قیمت

Need help with your machine?

Tell us which machine you have and what you need help with.

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